Citizen Complaint Procedure

The City of Burlington Police Department welcomes constructive criticism of the Department or valid complaints about its members or procedures. The prompt, thorough and impartial investigation of each complaint is essential to get and keep the trust and confidence of the people we serve. Without that trust and confidence, effective policing is not possible. A complaint may be made at any time of day or night to any police supervisor. Depending on the circumstances, they will either investigate immediately or forward a report to the Chief of Police for assignment of the investigation. 

If you are interested in filing a citizen’s complaint, please review the following attachments. If you have any questions or require additional information, call our department at 262-342-1100.  

Citizen Complaint Procedure Brochure

Personnel Complaint Policy

Citizen Complaint Form