Water & Sewer Bills
Customers are billed quarterly for water and sewer service. Additionally, public fire protection service charges are billed quarterly, which recover the costs related to the capacity of the system available to fight fires within the municipality's water service area. Water and sewer usage charges are based on actual meter readings done every quarter.
City Hall, 300 N Pine Street, 8 a.m. to 4:30 p.m. (when building is open)
Burlington Water Utility, 2200 S Pine Street, 8 a.m. to 4:30 p.m. (when building is open)
Payment Drop Box:
City Hall, 300 N Pine Street (on the Jefferson Street side of the building)
Burlington Water Utility, 2200 S Pine Street (by the front door)
Burlington Water Utility
P. O. Box 477
Burlington, WI 53105-0477
Customers can pay from the comfort of their homes, seven days a week, 24 hours a day. You can log onto PaymentServiceNetwork.com to pay by checking or savings. You can also call a toll-free automated phone payment service to pay by check or credit card at 877-885-7968.
Residents can also set up Auto-Pay and not have to worry about making payments each quarter. Auto-payments can be for the amount of the bill or a set budgeted amount. Additionally, the information is updated daily so you can see your account history and be notified by email when a new Utility bill arrives. You can also opt out of receiving paper bills, or continue to receive them at your choice.
Service is offered by Payment Service Network (PSN) which has attained Level 1 Certification by the Payment Card Industry - Data Security Standard (PCI-DSS), the highest degree of security awarded by the industry. PSN specializes in providing billing, payment and communication services to utility companies and municipalities. The company was a pioneer in the online payment industry and is based in Madison, Wisconsin.
Direct Payment Plan:
You can now have your water/sewer payment made automatically from your checking or savings account. Submit the following form to the Water Department with a cancelled check to begin direct payment for your utility bill: Direct Payment Authorization Form (PDF)