FAQs • Burlington, WI • CivicEngage

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What should I do if I suspect a sewer backup at my home?: First, contact the City of Burlington Wastewater Treatment Plant at 262-539-3646. A wastewater operator will be dispatched to your residence to check to ensure that the City’s main sewer line is flowing properly. He will do this by checking the manholes upstream and downstream from your residence. If the operator finds that the City’s main has proper flowage, your next step will be to contact a local plumber to have your lateral investigated for possible blockage, such as tree roots.

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Wastewater Department

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1. What should I do if I notice a sewer gas smell in my house?: Presence of a sewer gas smell is most likely caused from a dry sewer trap. Most times, if a 5-gallon pail of water is poured down a basement floor drain, the odor will dissipate.

2. What should I do if I suspect a sewer backup at my home?: First, contact the City of Burlington Wastewater Treatment Plant at 262-539-3646. A wastewater operator will be dispatched to your residence to check to ensure that the City’s main sewer line is flowing properly. He will do this by checking the manholes upstream and downstream from your residence. If the operator finds that the City’s main has proper flowage, your next step will be to contact a local plumber to have your lateral investigated for possible blockage, such as tree roots.