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Posted on: January 2, 2018

Frequently Asked Questions Regarding Consolidated Dispatch

1. What is joint consolidated dispatching?
Effective January 1, 2018, Burlington, Caledonia, Mount Pleasant, Racine, Sturtevant, and the Racine County Sheriff all use the services of the joint dispatch center located in Ives Groves. This joint dispatch center, known as the Racine County Communications Center (RCCC) dispatches Police, Fire, and Emergency Medical Services for each of those jurisdictions. As RCCC does not handle administrative phone calls, perform administrative or clerical duties, these tasks will be performed by the City of Burlington’s Police Clerk.

2. Who runs the County Dispatch Center?
The Racine County Communications Center (RCCC) was formed in 2010 and answers all non-emergency and emergency calls for all of Racine County (nine police agencies and twelve fire departments). RCCC employs 46 dispatchers and 5 supervisors, operating 24/7. RCCC has a Director of Operations who is responsible for daily operations. The Director of Operations answers to the County Executive. Burlington’s Police Chief and Fire Chief will join the 911 Operations Commission which is comprised of the Sheriff and other Racine-area Chiefs. The Committee meets throughout the year and has the authority over the operational policies and procedures of the joint dispatch center. Like a local dispatch center, any issues regarding the quality of service are resolved by an oversight committee.

3. How does the City benefit from joining the joint dispatch?
By joining the joint dispatch center, Police and Fire Officer safety will increase as there are several dispatchers working on any given shift. In addition to the months-long training received as a new hire, each joint dispatch employee holds certifications in area such as: APCO Public Safety Telecommunicator, CPR, NIMS, Telecommunications Best Practices for Missing and Abducted Children, TIME System, Crisis Intervention, Emergency Medical Dispatch, APCO Active Shooter Incidents for Public Safety Communications, and Resiliency in Trauma. RCCC also has a Peer Support Team trained in Critical Incident Stress Management and an Incident Dispatch Team that provides additional dispatch support during large events. The City will also realize a financial savings to the budget.

4. How is dispatching handled?
Prior to the new year, land-line calls received within the City of Burlington were routed to and dispatched from our local dispatching center while cellular 911 calls were received the Racine County Communications Center. After January 1, all calls will be routed to and dispatched from the joint dispatch center.

5. Who will handle the non-emergency calls?
The Burlington Police Department can still be reached at 262-342-1100. After January 1, your call will be routed to the joint dispatch center for response by Police, Fire, or Emergency Medical Services via a simple phone tree. In case of emergency, call 9-1-1.

6. The police department used to be a safe zone, how, will we continue to be a safe zone?
A telephone in the Police Department lobby will directly dial into the joint dispatch center. There is a room adjacent to the Police Department lobby which will be open and lit. In addition, cameras are being installed in the Police Department lobby to enhance safety.

7. Can I pay a ticket or bond after hours?
Payments will be accepted at the police department M-F 8a.m.-4:30p.m. As part of our commitment to providing citizens with efficient and convenient service, the Police Department and Municipal Court have partnered with Official Payments ( to offer online payments 24/7.
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